Privacy Policy

Privacy Notice:
The website www.zayvyr.sa (“our Website”) contains important information that users should be aware of regarding the confidentiality and privacy of their personal data. Our goal and commitment are to provide high-quality services to all users while maintaining the highest standards of privacy.

This Privacy Notice has been developed to help you understand the nature of the personal data we collect, the purpose of collecting and processing such data, and to inform you of how Zayvyr (“Company”) uses your personal information and your rights regarding its processing, in accordance with the relevant laws and regulations of the Kingdom of Saudi Arabia. This Notice and the information contained herein are considered an integral part of the terms of use of our Website.

1. Consent to the Privacy Notice

By using our Website, you acknowledge that your personal data may be collected and processed in accordance with this Privacy Notice and applicable laws and regulations of the Kingdom of Saudi Arabia.

2. Changes to the Privacy Policy

We may update this Policy from time to time. Any amendments will be published on this page along with the "Last Updated" date. You are encouraged to review this Notice regularly to stay informed about any changes. Your continued use of the Website constitutes your acknowledgment and acceptance of any modifications made. You are solely responsible for the accuracy and completeness of the data you provide through this Website.

3. Information We Collect

For each visit to our Website, we may collect the following information:

• Contact Data: such as name, email address, phone number, and any information you voluntarily provide through contact forms or inquiries.
• Communications Data: information exchanged when you contact us for inquiries, support, or feedback.
• Technical Data: such as IP address, browser type, device information, operating system, date and time of access, and referring URLs.
• Cookies and Similar Technologies: used to enhance website functionality and user experience, subject to your browser settings.

4. Legal Basis for Collecting and Processing Personal Data

Personal data is collected and processed based on the data subject’s consent when using the website or voluntarily providing their data through the website’s forms.

5. How We Collect Your Personal Data

Personal data may be collected directly from you in the following ways:

• Products and Services: When you access, input information on, or use our Website, or enter into a contract to become a client and use our products or services.
• Direct or Indirect Interactions: When you complete a form and submit it via our Website, mobile applications, email, post, or call our contact center, including providing personal data for inquiries or promotional participation.
• Social Media Interactions: Any posts or interactions made through our official social media channels.
• Browsing Surveys: Information regarding how you use our Website, including date and time of visit, browser type, and referral source.
• Web Surveys: Online surveys allow us to collect user feedback on the Website or mobile apps’ appearance and performance, and on various elements of our customer service. Providing your name or additional personal information in surveys is optional.

6. Links to Other Websites and Third Parties

This Notice applies solely to our Website and the services and programs it provides. If you navigate to a third-party website or platform through our Website, you are advised to review that website’s own privacy notices and policies to understand their security and privacy practices.

7. Personal Data Retention

Personal data collected through this website, including contact data, communications data, technical data, and cookies and similar technologies, will be retained only for as long as necessary to achieve the purposes for which it was collected. Once these purposes have been fulfilled, the data will be securely deleted or destroyed in a manner that ensures the protection of users’ privacy.

8. Purpose of Collecting Personal Data

Your personal data is collected and used for various reasons, including but not limited to:

• Complying with judicial, regulatory, operational, and development requirements.
• Fulfilling necessary data for service delivery and electronic transactions.
• Understanding user needs to improve products and services.
• Enabling development, operation, enhancement, and marketing of our products and services.
• Granting users access to services and enabling transactions.
• Analyzing data and generating reports for operational needs (e.g., statistical reports).
• Archiving data for future communications.
• Resolving inquiries or complaints and improving user experience across our communication channels.

9. Your Rights Regarding Your Personal Data

Under the Personal Data Protection Law (PDPL) in the Kingdom of Saudi Arabia, you have the following rights, based on the purpose of data collection and processing:

• Right to Be Informed: You have the right to know the purpose and legal basis for collecting and processing your data, the nature of the data collected, how it is collected and stored, and to whom it is disclosed. This Privacy Notice is one mechanism to fulfill this right.
• Right to Access: You may request a copy of your personal data through available channels or via the contact email listed below.
• Right to Rectification: You may request correction of any inaccurate, incorrect, or incomplete personal data through our official channels or the contact email provided.
• Right to Erasure: You may request the deletion of your personal data where the purpose for collection and processing no longer exists, subject to legal grounds and the expiration of retention periods.
• Right to Object: You may object to the collection, processing, storage, sharing, or disclosure of your data without your explicit or implicit consent, or if used for direct marketing.
• Right to Restrict Processing: You may request to limit the processing of your personal data to one or more specific purposes.
• Right to Data Portability: You may request the transfer of your personal data—collected directly with your consent—to another party, subject to applicable company policies.

For more details about how your personal data is processed and how to exercise your rights, please refer to the Personal Data Protection Law, issued by Royal Decree No. (M/19) dated 09/02/1443H, and its executive regulations.

10. Sharing Your Personal Data

We may share personal data on a limited basis with trusted service providers who support the operation of our Website (such as hosting, analytics, or technical support), subject to contractual obligations to protect your data.

We may also disclose personal data where required by applicable laws, regulations, or lawful requests from competent authorities.

11. Transfer of Data Outside the Kingdom

Personal data collected through the Website is processed primarily within the Kingdom of Saudi Arabia. Where transfer outside the Kingdom is required for lawful or contractual purposes, such transfer will be carried out in accordance with applicable data protection laws and regulations.

12. Contact Us

If you have any questions, comments, or complaints regarding the Company’s Privacy Policy, you may contact us through the following channels:

• Email: info@zayvyr.sa